I had a package delivered from Amazon today. It was expected last week, but for some reason it got delayed. My wish for this book was finally fulfilled!

There’s a waiting period between ordering something and getting it. The wait increases our anticipation. Remember how excited you would get when you were a child waiting for Santa? The bigger the outcome, the greater the anticipation.

Similarly, in life we build our reputations by delivering on our promises. Actions do speak louder than words, and our actions are constantly on display.

I encourage you to under promise and over deliver. People will trust you much more than someone who is just a big talker. Big talkers are just that, a big talker…